"Consultant - very poor manner"
About: Epsom Hospital Epsom Hospital Epsom KT18 7EG
Posted by Anonymous
This afternoon I visited the cardiology department to see a consultant.
I was pleased I was first on the list and there wasn’t a patient in front of me, yet I still had to wait the usual half hour without an apology from the consultant.
NHS patients are entitled to apologies just as much as private patients.
I happen to be frontline NHS, so I have a bit of knowledge on how appointment systems and consultations work.
Consultant had a dreadful bedside manner.
They were abrupt, rushing through the appointment at lightning speed, asking me to make an immediate decision about an angiogram (no room for thought) whether I wanted it in the vein or artery.
I explained I didn’t know as I was unsure what an angiogram was, and they very quickly explained it was having dye injected in your artery.
Then asked did I want vein or artery.
I couldn’t answer and they seemed frustrated with me.
I said I’m not medically trained so could you please make the decision.
“Right, artery angiogram then” and started to fill in paper work.
Gave me a form and a script and that was it.
I felt they couldn’t wait to get rid of me, did they think I was a “time waster”? it felt like it.
They never mentioned that I needed to hand in the paper to the receptionist on the way out, hence I took it home.
All in all, an unpleasant experience.