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Nightmare parking

Story from nhs.uk

"Nightmare parking"

About: Heartlands Hospital

Scandalous parking fees should raise enough revenue to address the abysmal parking problem. I feel sorry for staff having the same horrendous problem. Being ill is stressful enough without the worry of parking. Not good enough Heartlands.

Treatment was first class.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 06/06/2016 at 16:17
Published on Care Opinion at 17:14

Dear Alexi

Thank you for your post regarding your recent experience at Heartlands Hospital.

I am so pleased to read that you felt the treatment you received was first class, but disappointed that you have some concerns regarding the parking facilities and charges.

I have ensured that your post has been highlighted to Gail Felton, Security and Car Parking Manager for the Trust and await her response. If you would like to contact me directly either by email: marie.helebert@nhs.net or by telephone on 0121 424 0808 between 9am and 2pm I would be most grateful.

Kind regards

Marie Helebert

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