"Factual account of service experienced by myself"

About: Queen's Hospital, Burton Upon Trent / Cardiology

(as the patient),

Advised by 111 to go to a and e burton. Arrived checked in and assessed within 15 mins. Given appropriate holding treatment and waited 8 hours for bed on cucumber ward.

At all times monitored and reassured. Day 2 on ward - seen by consultant, reassessed and monitored what I consider appropriately. Consultant Dr Gill dedicated, efficient, effective and informative. His team of medics and nurses equally dedicated and hard working. I observed stressful situations handled effectively and sensitively.

I was reassured and so grateful we not only have a free health service but some of the finest medics, nurses and support staff anywhere in The world. I have travelled quite extensively and have taken an interest in how other countries manage their health system.

I find Spain have great hospitals but no money to staff them. Likewise Italy, Portugal etc. France/ Germany, score reasonably well, America is really bad news. So please any patients out there show your gratitude to these dedicated Drs and nurses who come from all ethnic groups but adopt The đź’•British ethos of genuine pride and care in the work they do. From myself and with particular regard to CCU my sincere thanks to all concerned. 

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Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for posting your review of your visit to the Emergency Department at Queen’s Hospital, which will be shared with the Emergency Department. Our staff appreciate that their efforts have been recognised If we can be of any further assistance please contact our Patient Advice and Liaison Service (PALS), who will be very happy to help on 01283 593110. PALS staff are available to help between 09:00 and 16:30 hrs Monday to Friday.

Kind regards

PALS team

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