"reception at miu"

About: Sittingbourne Memorial Hospital

arrived at hospital 11.50, saw receptionist, told her about my granddaughter banging her head and being unconscious for 5 min and pain in jaw and headaches feeling sick and light hurting her eyes .was told to wait in waiting area at 2.50 saw a nurse who told us to go to medway hospital as they don't have facility to deal with head injuries she apologised for the 3 hr wait. why the receptionist never brought this head injury to the nurses attention we will never know .we went to medway hospital a&e told receptionist symptoms and was seen within 5mins totally different experience .my granddaughter had high blood pressure reacted to bright light, racing pulse pain in head this was a totally different experience to your hospital

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Responses

Response from Sittingbourne Memorial Hospital

We are so sorry that you had this experience when you took your granddaughter to the minor injury unit at Sittingbourne.

We would like to investigate what happened, but to do that we need some more details.

Could you please either contact the service on 01795 473547 and ask for one of the managers or contact the Trust's Customer Care Team using the details below.

Thank you.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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