"Radiology Department - problem re-arranging appointments"
About: Lorn & Islands Hospital Lorn & Islands Hospital Oban PA34 4HH
Posted by Disgruntled Loch Gilp (as ),
Recently I received a letter saying that an appointment had been made for an ultrasound and a number to ring if "this appointment is not suitable or you are unable to attend". In the past when this has happened I have duly rung the number spoken to someone in appointments and made a new one on a suitable day and time.
Not this one though. When I rang and said the day/time was unsuitable and could I make another I was simply told that I am now back on the waiting list. This has left me wondering where has Patient Centred Care has gone?