"Care was great but delay in ambulance arriving"
About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance South Western Ambulance Service NHS Foundation Trust Emergency ambulance Exeter EX2 7HY
Posted by Under283 (as ),
I was experiencing chest pains and so the emergency care practitioners came out to me. There was one paramedic and a student. I have absolutely no complaints about the care I received, I couldn’t fault it and I’ve always received great care whenever I’ve had to call. But I had to wait two and half hours for the ambulance to come and take me to hospital. The emergency care practitioners got to me very quickly, but couldn’t take me to hospital in their car.
My concern is that during the wait, they had to stay with me and were therefore unable to help anybody else for those 2. 5 hours, I just felt that it was an absolute waste of resources, I felt I was stopping them from doing their job and could have delayed them from helping someone else while they were sat in my house. They mentioned that they had just had a similar situation that same day where they had to wait for three hours, so between 8: 00am – 2: 30pm they had only seen two patients.
Once the ambulance arrived everything was fine and I couldn’t fault the care. I just feel very concerned about the delays