"Poor"

About: University Hospital Of North Durham

Husband left for 3 hours before changed his bedding, needs pain relief left for 1 and a half hours and the same for a jug of water. When asking for water told, "We are busy you know". AMU (ward 3). Some cared, others didn't want to know, stood gossiping.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your husband's recent stay in AMU at the University Hospital of North Durham.

I am very sorry to hear that you were unhappy with your experience and his care on this occasion and we will make sure your feedback is passed to the Ward Sister.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774