Posted by Goodcarer (as ),
His catheter stopped draining for several hours yesterday. I called NHS 24 on 111 and got a lovely lady called Ainsley, who took details and very quickly located his name. After discussion, she put me on hold for about 3 mins. When she returned she informed me that the on-call nurse would be with us within 4hours. The nurse actually arrived within one hour, and changed his catheter without any fuss. Lovely people!