"Queens eye clinic accident and emergency"

About: Queen's Hospital (Romford)

I went to my option because I was seeing flashing light and black things . They said they wanted me to go to hospital .i went to queens.

I got there and waited 4 hours just to see the nurse when I did get to see someone

I was told that they were busy and I could not see a doctor I had to go moorfields

I did ask why . If I have not had anyone look in my eye how would they know

What was wrong.

The staff nurse was not helpful just said you cannot see a doctor

. This was 2 30pm in the afternoon

But remembering I am a 70 year old pensioner.

I am not very good on trains I did manage to get to moorfields at 4 30pm

What a difference everyone was kind and helpful,

I then had to wait 4 hours there to be seen,

The doctor was really kind and helpful.

But it took just 10 mins for the doctor to know what was wrong. Why could queens not take the time to do that.

What time did I get home 9. 30 pm

I managed to get home

Story from NHS Choices

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Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Dr Nadeem Moghal

Medical Director

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