"Efficient and pleasant service - antenatal unit..."

About: The Royal London Hospital

Being in the Tower Hamlets borough, i was referred to Royal London Hospital for antenatal services. Initial star ratings posted on the interiors of the antenatal unit worried my partner, as it was rated very poorly.

However, our experience to date has been fantastic. I've attended the initial 12 week scan, 20 week scan, gynaecology appointments and an additional growth scan. Each time the reception staff have been very friendly and answered any questions I had. The wait time was also reasonable - I arrived 10-15 minutes in advance of my appointed time, and only ever waited up to 15 minutes after my appointment time. In fact for my 20 week scan - the moment i checked in with reception, i was whisked in for the scan - 10 minutes early!

The staff have been professional and accommodating - if you ask for scan pictures to take home, they try their best to get a good picture for you! The scans felt comprehensive with staff providing explanations as they proceeded.

The waiting areas and toilets are clean and bright. There are vending machines for snacks and water fountains (you need to ask reception for a cup).

I plan to have my baby at this hospital, so will provided a new review in a month's time!

Story from NHS Choices

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Response from The Royal London Hospital

Hi Lisa

Thank you for taking time to share your experience of your antenatal care so far. All patient feedback is really important to us no matter at what stage of care you are at and it will be great to have an update once your baby is born. Please remember that if you do have any questions throughout the rest of your pregnancy, during and after labour, ask one of the midwives who is caring for you at that time.

We have shared your lovely feedback with the maternity team.

Wishing you all the best on welcoming your little one into the world.

Barts Health NHS Trust

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