"Dirty!!"

About: York Hospital

I came to A&E with my 5 month old son following an accident. The receptionist made a misguided joke about their daughter having had a similar accident, and that's "why she is the way she is" - it was well-meaning, but certainly not what a worried young mum wants to hear. In and out within 2 hours - fine, however when I went to change my baby the changing table was filthy, clearly from not being cleaned thoroughly in a long time. I wouldn't have put my baby on it if I didn't have my own mat. When we got to see a doctor, I was disgusted to notice their nails had brown and black dirt underneath them - this doctor is in charge of examining my baby and countless other patients; God knows what was harbouring under those nails!! This is definitely not the standard I would expect from a medical professional, and the changing facilities were very worrying, bringing the hygiene of the whole area into question.

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Responses

Response from York Hospital

Thank you for your posting. We do take comments made very seriously and we would like the opportunity to investigate the particular concerns you have raised. Please contact our Patient Advice & Liaison Service (PALS) on 01904 726262 or email pals.york@york.nhs.uk and they will be pleased to help.

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