"The staff were helpful and sympathetic. ..."

About: Heatherwood Hospital

(as the patient),

What I liked

The staff were helpful and sympathetic. They were on hand when I needed them, and were prepared to get me tea and toast when I wanted it. Discharge was carried out efficiently, so that I was able to go home quickly.as soon as I was able.

What could be improved

The state of repair of the theatre gowns left a lot to be desired. Many were missing ties, although the staff did manage to find one that did up!

Anything else?

As a day patient, a choice of sandwiches for lunch would have been more acceptable than just toast.

Story from NHS Choices

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