"great physios, but..."

i have been really satisfied with the treatment provided me by the physio, but i have to echo the comments below regarding the reception staff: they were ignorant as all hell. there is no need to treat patients the way they do. they lack respect, but i'm pretty certain that if any patient treated them the way they treat us, they'd kick off!

Story from NHS Choices

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Response from St Leonard's

We are very pleased to hear of your good care from the physiotherapists but sorry to hear about your experience of the reception staff.

Your feedback has been passed to the team. We would like to understand more about what happened on this occasion so that we can give you a full explanation and aim to resolve the issues you have raised concerning your care and treatment.

We hope you will contact our Patient Advice and Liaison Service (PALS) tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

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