"very bad place"

(as the patient),

In my experience the hot meals brought to the ward were always cold

and it was my view that the Staff Abuse the service users phsyically and verbally

and the Staff cannot be bothered to Engage with service users.

I also felt the Staff fail to respond to concerns about service users psyical health

In my Opinion this place is just a disaster waiting to happen

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Response from

We are very concerned to hear about your experience. This is not the experience that service users should receive in any of our units and is clearly unacceptable. We would like to investigate your concerns as a matter of urgency, and would ask you contact Dawn at Patient and Advice Liaison Service on 01772 695366/07507 595437 so that we can look into this straight away.

Contributed by James Maclachlan, Web Officer, Lancashire Care NHS Foundation Trust

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