"horrible!"

About: Darlington Memorial Hospital

I was brought to urgent care by a transport ambulance as my left side went weak, I had a left sided headache, I had really bad dizziness and I had bad sickness. In December 2015 I was admitted fot 5 days and was discharged on christmas eve with the same thing but the dizziness or sickness wasn't as bad as it was on Sunday night, I felt I was going to pass out and throw up. My left ear popped and I couldn't hear anything about of it. I got called into the assessment room where I got my blood pressure and blood oxygen levels done by a really lovely person, I got given 2 paracetamol's and 1codine tablet. I got sent back out to see the doctor when they were available. I also have a under active thyroid and last time I was in my thyroid hormone levels were 6 and apparently its ment to be somewhere in the 20s? That was done by a blood test which I never had done neither an ECG. I felt like I was being treat wrong by the doctor I saw and just ignored. I got sent home still with a left weak side, bad dizziness, bad sickness and a really bad head! I got told to go to the receptionist and ask for the ambulance transport to take me back home and so I did and the receptionist was really really rude! I have eupd so it really effected me by what they said and it still does.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent vist to the Urgent Care Centre at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron for the service.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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