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Poor service

Story from nhs.uk

"Poor service"

About: Guy's Hospital

escorted my Mother to her Podiatry appointment at Akerman Medical Centre on 21st March at 1350hrs. I personally went to great lengths to ensure that we arrived on time,

I even rescheduled my work for this purpose. On our arrival we informed reception and few minutes later another patient for the clinic arrived but she was 30 minutes late for her appointment . We all patiently waited the after another 20-30 minutes the lady who had been late was called-in by the podiatrist. We waited another 40 minutes for her to be seen before we were called-in.

When the podiatrist eventually say my Mother they had little or no advice and their manner was appalling ,they didn't even introduce them self or acknowledge that we'd been waiting over an hour or more to see them.

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Responses

Response from Guy's Hospital 8 years ago
Guy's Hospital

Submitted on 15/04/2016 at 11:41
Published on nhs.uk on 16/04/2016 at 02:30

Thank you for sharing your feedback with us following your mother’s recent appointment. We would like to apologise for the lengthy delay you and your mother experienced following your arrival at the clinic. We are also concerned to hear that the appointment itself was unsatisfactory in terms of both advice and staff attitude. We would like to learn more about this. Please could you contact our PALS Team so that we can look into this further. Our PALS (patient advice and liaison service) Team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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