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A&E

Story from nhs.uk

"A&E"

About: Queen's Hospital (Romford)

Doctor treated me in a corridor as the consulting room was in use. Not exactly private.

Told me they were referring me to pain management team and I would get a phone call from them the following day.

That was ten days ago and I have not received a call.

Contacted PALS and they chased this up.

Apparently the doctor did not make the referral to the pain management team, and advised me that usually GPs make referrals to the pain management team.

So now I have to wait a week as I can't get an appointment with a GP despite being a cancer patient and who knows when I will get an appointment with the pain management team?

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Responses

Response from Queen's Hospital 7 years ago
Queen's Hospital

Submitted on 29/04/2016 at 10:26
Published on nhs.uk on 30/04/2016 at 02:31

Thank you for taking the time to make us aware of your experience, I was very sorry to read of the comments you have made. Our Patient Advice and Liaison Service may be able to assist you further, if you would like to contact them they can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Nadeem Moghal

Medical Director

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