"Very UnHelpful Reception Staff !!"

I visited to potentially have some blood samples taken. I was advised via the telephone that I could attend for bloods on a Tuesday or Wednesday between 08:30 ~ Midday as a walk in patient having been given the forms by my doctor.

I took time out of work to do this and on arrival I was informed I could not have bloods taken at the Samuel Johnson even though I had been informed the opposite via the phone.

The 2 receptionists were most unhelpful and even one had the temerity and disrespect to shrug their shoulders at me, I asked that as I had been given wrong information surely they could ask someone to take my bloods as it would only take a few minutes, again no help or offer to even ask the question!, I simply had a response of 'well all our bloods go to Burton'. Both members of staff on reception were rude and not what I would expect and I would be most disturbed if they treated older patients with the contempt shown for myself.

I am not usually in the habit of leaving comments on this type of forum but I feel a degree of anger as to the action or lack of from the above.

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Responses

Response from Samuel Johnson Community Hospital

Dear Nick

We are sorry to read that you have had a poor patient experience at Samuel Johnson Community Hospital. If you would like to contact the Patient Advice and Liaison Service (PALS) we would be happy to look into your concerns. PALS contact number is 01283 593110, we are available Monday to Friday 09:00 – 16:30hrs.Please be assured we will share your review with the Senior Manager.

Kind regards

PALS team