"Extremely unhelpful reception staff"

About: Witney Community Hospital

I was appalled by the way my partner was treated when visiting. We had been advised by 111 to seek medical attention within an hour. We got the the unit in plenty of time but the department opened 10 minutes later than scheduled. Then, even though 111 found my partners details on the system, the reception staff couldn't, therefore we had to walk to his surgery to then get his details, which in my view could have been done by the receptionist by just giving them his name and date of birth. When we returned to minor injuries we were then put to the back of a queue with a three hour plus waiting time. The receptionist had to be the most unprofessional and unhelpful member of staff I have ever experience which is bad considering my job is customer services.

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Response from John Daniels, Modern Matron & Clinical Development Lead for Urgent Care, Oxford Health NHS Foundation Trust We are preparing to make a change

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Dear Anonymous,

Thank you so much for taking the time to provide me with feedback regarding your experience at Witney Minor Injuries Unit. I am very upset to hear that your reception experience was not positive.

Sadly, this is not the first feedback of this type that has been received and I'm keen to make a change. In order to do so, it would be really useful to know some more details. If it's not too much trouble perhaps you could contact me directly on 07725 009999 or via email John.Daniels@oxfordhealth.nhs.uk.

Best wishes,


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