"Not as expected"

About: Royal Shrewsbury Hospital

A and E were very quick to admit Ian.

Lack of communication with us and waiting times for a bed were shocking. 7 hours. Because I was there I cud get him water, if I hadn't been, wud he have got dehydrated!

Was moved to Acute Ward 29. Which was fine. But Ward 32 was very dirty, I had to clean blood off his trolley in room 3 in A and E that wasn't his. Several gel dispensers weren't refilled regularly.

There was a load of dust dirt and the previous patients socks under his bed in ward 32 bay 1. Little or no info about his condition or when he was able for discharge. Tho staff were kind and helpful. Shower hadn't been working for four months. And toliet on Bay 1 was unclean all day long. seems that the cleanliness from ward to ward and between departments differs considerably. Hospital generally looks run down... Lack of care and funding possibly. My boyfriend was shoved in the end of a Bay, not in s full sized Bay like other patients. Very busy, shortage of beds, no air con far too hot sticky air quality. Not good for recovery. Sort it out!

Disgusting private company parking charges!

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Responses

Response from Royal Shrewsbury Hospital

Good afternoon,

I am sorry that your experience of the Emergency Department and our acute and short stay medical wards was not as you would expect during your partner's recent inpatient stay at the Royal Shrewsbury Hospital.

I have passed your comments to the Matron of Emergency and Critical Care and also the Ward Managers of both the Emergency Department and Wards 29 & 32 for them to look into your concerns.

As this is an anonymous service, we are unable to look into this further for you without more details. If you would like to discuss this further, therefore, please do not hesitate to contact the PALS (Patient Advice and Liaison Service) office at the RSH on 01743 261691 and one of our advisors will be happy to assist you.

In the meantime, I hope that your partner is recovering well.

Again, please accept my apologies for the experiences you and your partner had.

Kind Regards,

Patient Experience Team

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