About: Queen's Medical Centre Queen's Medical Centre Nottingham NG7 2UH
Posted by Anonymous
My mother was on E12 following surgery.
I would like to start by saying the care she has reviewed has been good.
However communication to myself and family has been dire.
Staff seem to have no appreciation of the stressful time patients families are going through and only seem to make up answers to questions or dismiss them entirely.
The delay of a patient returning from a procedure by a considerable number of hours seemed insignificant to nursing staff on E12, despite families obvious concern.
Staff, including the nurse in charge on this day need to go back to the drawing board with regards their communication and empathy.