"Forgotten about"

Forgotten about on first visit, left waiting in pain for over 8hrs. Finally got seen after they admitted to forgetting to put my card in the queue. Dr I finally did see was appalling - dismissive and rude. Second visit was told it would take 2hrs max, took nearly 5!!

Was told I was 'next' in line to see the Dr, the one Dr on the ward called through 9 patients after that before me. Was not offered assistance or pain relief once either day despite clearly being in pain and uncomfortable. To their credit, the 10mins I finally got to spend with a Dr the second visit, was excellent but do not appreciate being told I am 'next' when it was clear that I was not - just be honest. I would rather be told an honest answer than be told I am 'next' and be sat there watching everyone else get called apart from me.