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First Class Service

Story from nhs.uk

"First Class Service"

About: Blackpool Victoria Hospital

I attended BVH and had a consultation during early December 2015. I was told I had a meniscus tear and what h would be done to treat it. Key hole surgery and waiting would be about 4 months. I had my surgery on 29/2/16 by General aesthetic and from start to finish as a day case, the treatment has been very good. I had my stitches out at my local surgery yesterday and they described it as being a very neat scar. Very good service and back to work on Monday!!

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Responses

Response from Eleanor Walsh, Head of Patient Experience, Blackpool Teaching Hospitals NHS Foundation Trust 7 years ago
Eleanor Walsh
Head of Patient Experience,
Blackpool Teaching Hospitals NHS Foundation Trust

Submitted on 27/05/2016 at 11:37
Published on Care Opinion at 14:04

picture of Eleanor Walsh

Dear Julie,

Thank you for taking the time to “Tell us” about your recent experience.

Apologies for the time it has taken for me to reply.

I know that the teams involved will be pleased to hear that you have had a positive outcome and that you found your experience also to be positive.

We have a patient story programme which allows patients and family members to relay their experiences directly to the Trust by video or audio recording. If you would like to participate in this please contact Eleanor.walsh@bfwhospitals.nhs.uk

I will ensure that I share this with the teams involved in your care.

Thank you and I wish you a continued recovery.

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