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Prompt swift diagnosis & referral to Cramlington

Story from nhs.uk

"Prompt swift diagnosis & referral to Cramlington"

About: Alnwick Infirmary

On Wednesday 30th March 2016 we took advice from Seahouses pharmacy to take our daughter to Alnwick Infirmary. All NHS we encountered were excellent the GP prompt to arrive, the ambulance staff supportive and clearly explained everything as we transferred to Cramlington.

However a special thanks has to go to the Sister in charge on Minor Injuries they were so swift in decision making, empathetic to our fear, professional yet sensitive and educated us as to what we must do in the future for Jessica's care.

They acted so fast without panicking us.

Our daughter was in hospital over night with a viral induced wheeze and I am glad she now on the mend thanks to the prompt medical care we gained.

Thank you

Lesley Poulter

PS I have sent the Sister in charge a card I hope it gets to them.

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Responses

Response from Alnwick Infirmary 8 years ago
Alnwick Infirmary

Submitted on 11/04/2016 at 21:51
Published on nhs.uk on 12/04/2016 at 02:30

Dear Mrs Poulter,

Thank you for sharing your family’s experience of NHS services with us, it’s lovely to know that your daughter received prompt and professional care.

Our team at Alnwick Infirmary will be delighted to read your review and know they have played their part in making your experience a positive one.

We want all our patients to feel that their needs are met with sensitivity, I’m glad you feel our team did everything they could to make this happen for you.

Great news to hear that your daughter has been discharged from hospital and is well on the mend.

I’m sure the Sister will have received your card by now – if not, I’ll ask her to look out for it.

With all best wishes to you and your daughter,

Annie

Annie Laverty – Director of Patient Experience

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