"I love the gwent"

About: Royal Gwent Hospital

(as the patient),

My experience at the Gwent has been really positive. The staff are lovely, from the receptionists to the anesthetists to the surgeons to the nurses - almost everyone I had contact with dealt with me with kindness and respect, and went out of their way to help. It makes a massive difference to be greeted with a smile, it gives you the feeling someone is dealing with you personally. There was also a nice atmosphere on the ward, thanks to the nurses who seem to make a strong team - despite being under staffed when I was there. There was confusion with my appointments which caused some inconvenience, but given the choice I would go to the Gwent every time. I live in London, and had a number of follow up appointments at my local hospital, where they were surprised at the procedure I had been offered, and was told if I had the accident locally, the injury would have been left to heal as it was, although this would have caused me physical problems - pain and restricted movement. In the Gwent the consultant offered me a choice of three procedures, and honestly explained the implications of each one. I have nothing but good things to say about the staff at the Gwent and the care they give.

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