"Some staff are very helpful go ..."

About: The Christie

(as the patient),

What I liked

Some staff are very helpful go out of the way to help you, while there were some whom i felt like i was a chore too,to busy gossiping to other members of staff. Clean Wards hospital overall. I was lucky for my family to stay on the onsight rooms. Food Good.

What could be improved

The ward toilets and bathrooms were cold and smelly. Idea to rent out Laptops that would of really helped my lonliness as i was a long way from home.

Anything else?

The weather was bad rained constantly for 2 weeks.

Story from NHS Choices

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Response from The Christie

We are pleased with the positives this patient found whilst an inpatient at The Christie and we will feed this information back to the teams as far as we can. Unfortunately, as the comments are anonymous, we are not aware which ward this patient stayed on but staff on all inpatient wards will be reminded to ensure patients are given the appropriate attention. We were surprised at the comment on toilets and bathrooms as we do pay particular attention to these areas and recently achieved the highest mark at the PEAT inspection which included patient representatives and governors. We would urge any patient or their relatives to make us aware of any problem with the environment and we will do our utmost to put the problem right.

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