What I liked
Standard of care was very good throughout. The staff were excellent. It was also very clean. As somebody with dietary intolerances, I feared that food might be a problem, but no. Every meal was healthy and tasty.
What could be improved
When visiting as an outpatient, the receptionist in the specialist unit seemed determined to ignore me - as did the one on admissions when I was admitted. Same in A&E. As these people are first points of contact for most patients, who are not only needing treatment but are likely to be nervous and/or worried, they should be more welcoming. Even if they're in the middle of something, a quick look up and acknowledgement along the lines of, "I'll be with you in a moment", would be an improvement. As it is, one is made to feel a nuisance.
Anything else?
The ward staff were hard working and nothing was too much trouble for them. They went about their work with good humour and grace. Admirable people.
"Standard of care was very good ..."
About: Trafford General Hospital Trafford General Hospital Manchester M41 5SL
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