"Poor service"

About: North Middlesex Hospital / Maternity care

(as the patient),

Despite poor recommendations we have taken the risk and decided north mid will be the hospital where our second child would be born as it is the nearest one to our house. What a stupid decision!

We had complications through out the pregnancy and explained to the midwife at every meeting and were told "you have nothing to worry about" my wife ways 27 weeks and came to maternity triage 3 TIMES! for cramps, pain and bleeding.

Again sent home with "nothing to worry about" 3 days later her water broke and came back. But they couldnt figure out if it was her water or something else, despite simple tests such as a scan could have easily outlined the problem but no waiting was an easier option for the hospital staff it seemed.

She was connected to the monitor and despite the babys heart beats being above normal and my wife showing all signs of early labour ie contractions every 3 minutes still they said no we are sure they are not contractions and sent us from one place to another. No pain remedy other than paracetamol as they did not think they were contractions, My wife having to walk in constant pain crying through the corridors of North Mid Hospital.

Despite our arguments the midwife moved us once again from the labour ward to maternity ward to "Chill out" and 15 mins after being there and being inspected by a doctor who said she definitely has contractions and should not have been sent here, we were rushed back to Labour ward.

Soon after the the contractions got worse and birth had began at 28 weeks of pregnancy! They had told me to wait in the labour ward so they can bring me a gown to enter the theatre but had forgotten all about me and after waiting for 10 mins had to run around and ask other staff to give me a gown so I wont miss my child birth! At the theatre despite the birth process already being began the anesthetist was STILL trying to stick and epidural into my wifes spine at which point she screamed with pain in her left leg and lost feeling of it. The doctor (who was amazing) told him to abort as it was too late the baby was already coming out.

The baby was then moved to intensive care and us to maternity ward.

We had gone under so much stress over the birth and now were so worried of the health of our baby who had not fully developed. As all this was not enough now have to deal with the rude, arrogant, disrespectfull staff we came into contact with at maternity who did not seem to care about us and no sympathy or empathy towards patients - I feel they are only here to kill time and get paid.

Upon my layman research so much more could have been done to pre-empt this early labour and our baby would not have to face the risks that she now has!

I now try to see my baby as much as I can but even this is a problem for the staff as they have to put down their tablets, pause their videos and their chitty chat amongst each other to buz me in and out of the electronic doors.

Other than a couple of staff I am truly horrified with the whole experience and would seek to take legal action upon leaving this place!

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Responses

Response from North Middlesex University Hospital NHS Trust

Thank you for your valuable feedback. Firstly I would like to apologise for the service you received. I am the head of midwifery, g.slevin@nhs.net and would welcome an email from you so that I can investigate further the issues you raised.

Thank you for your help,