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The worst service ever

Story from nhs.uk

"The worst service ever"

About: Heartlands Hospital

The worst experience ever came in with a blood cloth waited over 2 hrs left and went Solihull hospital, I understand why have a queuing system when people were coming in after me where being seeing to before me! The nurse and receptionist were so rude! I am

Now considering to go private in the future! Please avoid heartlands hospital at all cost! You will only waste your time here I would recommend Solihull, quick and efficient!

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 10/05/2016 at 15:31
Published on Care Opinion at 17:01

Dear Anonymous

Thank you for your feedback following your recent experience at Heartlands Hospital Accident and Emergency Department.

I am concerned to read of your comments and would very much like to speak with you about this further so that I can obtain some more information.

I can be contacted either on 0121 424 0808 or by email: marie.helebert@nhs.net. I look forward to hearing from you at your convenience.

I hope this is helpful.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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