"The worst service ever"

About: Heartlands Hospital

The worst experience ever came in with a blood cloth waited over 2 hrs left and went Solihull hospital, I understand why have a queuing system when people were coming in after me where being seeing to before me! The nurse and receptionist were so rude! I am

Now considering to go private in the future! Please avoid heartlands hospital at all cost! You will only waste your time here I would recommend Solihull, quick and efficient!

Story from NHS Choices

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your feedback following your recent experience at Heartlands Hospital Accident and Emergency Department.

I am concerned to read of your comments and would very much like to speak with you about this further so that I can obtain some more information.

I can be contacted either on 0121 424 0808 or by email: marie.helebert@nhs.net. I look forward to hearing from you at your convenience.

I hope this is helpful.

Kind regards

Marie Helebert

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