"I will gladly pay for my healthcare in the USA!"

About: Charing Cross Hospital

I was recently on vacation to London with family when ended up needing emergency care. This hospital appears to have been last updated about 75 years ago. Equipment does not work properly, the facilities were old and dingy. The nurses were rude! I was placed in a ward with 4 patients in a large open room with no privacy. One patient in the room was seeing infectious diseases, they didn't know what was wrong with her. She was vomiting and running high fevers and was in a room with 3 others. This is insane to think this is appropriate care. Until the cardiologist came into the room, not one person washed or sanitized their hands between patients. I will never return to England for another vacation for fear of needing healthcare!

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned to learn of your poor experience in the Accident & Emergency Department at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) has passed on your comments to the senior service managers and would like the opportunity to discuss your concerns further.

We would encourage you to contact PALS on 0203 312 7777 or email pals@imperial.nhs.uk.

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