"Doctor will be with you in 10 minutes."

About: Calderdale Royal Hospital / Accident and emergency Calderdale Royal Hospital / General medicine

(as a relative),

Went to A&E Calderdale Royal Hospital recently, My husband was feeling unwell, the doctors in A&E were wonderful.

we arrived in A&E at 10AM, the problems started when they decided to send him to medical assessment ward 2B arriving there at 1 o' clock, he was wired up to a telemetry about 2 o'clock and was told the doctor would be seeing him at 6pm to removed it.   nobody came and each time we asked we were told "he will be here in ten minutes" they still could not tell us if my husband was being sent home or staying the night but probably would be sent home.  At 8pm still no doctor, I told staff I had to go home, I told them I did not want my husband being sent home in the middle of the night as he is 77 and had already been at the hospital 10 hours by this time and he was feeling very tired and wanted to sleep.   I thought he should be allowed to stay overnight as I knew by this time the doctor was going to be late coming and I could not stay any longer, they said he will still probably be sent home but they would get him a taxi. At 9 10 pm I rang the ward still no doctor, so I asked if he would be staying overnight, I was told rather curtly that he would not be as it was only an assessment ward and would most definitely be sent home in a taxi.  At 11pm my husband rang me to say the doctor came about 9 40pm to see him and a blood test was taken.  He was told it would only take 15 minutes for results then he could go home.  that did not happen.   by this time he had been at the hospital 13 hours and was shattered, so he asked a young nurse when his blood test would be back so he could go home.   she replied It could be anytime as everybody was busy, so he said he might as well get undressed and get into bed and she agreed.  he had no sooner got into bed when another nurse came and told him to get dressed because he was going home. He got his things together and asked a nurse the way out.   she took him to the door and showed him the way.  he rang me at 11. 30ish on his mobile to say he was walking home.  he said nobody had mentioned anything to him about a taxi.  just after my husband rang me a nurse rang and said they had ordered a taxi for him.   I said he had just rung me and was walking home.   I then spoke to a senior nurse who said my husband was told to stay where he was and wait for his taxi.  my husband has no knowledge of this, as he said a nurse walked him to the door.

A 77 year old man having to walk home from hospital 11 30 at night having been there for 13 hours, the ward was practically empty and only three men left there once my husband had left.

What else is there left to say!

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Response from Adele Muir, Assistant Manager of Patient Experience, Calderdale and Huddersfield NHS Foundation Trust

Thank you for your feedback. I am sorry to learn of your husband's less than satisfactory experience on transfer to Ward 2B. If you would like to discuss your concerns in more detail, please do not hesitate to contact the Patient Advice and Complaints Team as below. In the meantime, I will share your feedback with the ward matron for awareness and action as appropriate.

Yours sincerely



Patient Advice & Complaints Service

Calderdale & Huddersfield NHS Foundation Trust, Huddersfield Royal Infirmary, Acre Street, Lindley, Huddersfield, HD3 3EA

0800 013 0018 | patientadvice@cht.nhs.uk

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