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Five star treatment

Posted By WFS TROON

"Five star treatment"

About: General practices in Ayrshire & Arran Scottish Ambulance Service / Emergency Ambulance University Hospital Ayr / General Medicine

(as the patient),

My GP arranged for ambulance to transfer me from Portland Surgery Troon to Ayr Hospital for observation/treatment.

The care and attention was good.

Excellent service from consultant, doctors, staff, my GP, ambulance staff and all staff at Ayr Hospital.

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Responses

Response from Martin Esposito, Consultant Paramedic - Major Trauma, Clinical Directorate, Scottish Ambulance Service 8 years ago
Martin Esposito
Consultant Paramedic - Major Trauma, Clinical Directorate,
Scottish Ambulance Service

Submitted on 12/04/2016 at 09:28
Published on Care Opinion at 09:49

picture of Martin Esposito

Dear WFS TROON

Thank you so much for posting your experience on Patient Opinion.

I know that being admitted to hospital can be an extremely frightening experience and so was heartened to read your positive comments about everyone involved in your care.

I do hope that you are recovering well and thank you again for sharing.

Take care

Martin.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 8 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/04/2016 at 10:11
Published on Care Opinion at 15:36

picture of Eunice Goodwin

Dear WFS TROON,

Like Martin, I would like to thank you for letting us know about your care. I will pass this to the teams for their awareness. Praise for a good days work goes such a long way.

I hope you are well now or at least very much on the road to recovery.

best wishes,

Eunice

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