"Complain"

Dear Management

I writing to you because the receptionist today at Walk in Centre Coventry was very rude!

I came 8:45am with my little son and after three hours 11:30am I went to the reception to ask for how much longer to wait. I know this is very busy Health Centre, but when I came was only 1-2 hours for the waiting time and after 3 hours was still nothing. So I went to the reception to ask the receptionist for how long to wait and they were so rude!

The receptionist should to know how to speak with the patients!

My feel so bad when the receptionist talked to me like idiot in front of the people!

I know I was a bit angry because for the waiting time and my little son cried a lot as well but I do not think it would be that this explanation is that so talk to me.

Maybe the receptionist was just have a bad day today, but they still have to know what is their job :

• how to speak with the patients !

• the customers always right!

• give great service!

• And do not shout to patients!

I’ve never been in this situation before.

No one has ever talked to me before like this receptionist.

Sincerely,

Mrs Barane

( The doctor service was great, they were very helpful and nice ! )

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Responses

Response from Coventry NHS Healthcare & Walk in Centre

Thank you for sending us your message through NHS Choices. We aim to provide a great experience for everyone who uses our services and we are so sorry that you have not had such an experience. We have passed your comment directly onto the service manager, particularly the issues you have raised around staff attitude and if you wish to be contacted back to discuss these concerns, please contact our Customer Services Team on customerservices@virgincare.co.uk or on 0300 303 9509.

Thanks again for your feedback.

Carol Dale, Lead for Customer Services

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