"Total ignorance towards mental health in this..."

About: Darlington Memorial Hospital

The staff in this department need training in mental health and particularly personality disorders. They continue to treat me with disgust and disdain when I present due to self harm or have made a suicidal gesture.

They take such a short-sighted ignorant view of me based entirely on my outward presentation and take no consideration of my severe emotional and social problems and crippling loneliness which leads me to reach out to services.

Nursing is a caring profession yet I am never shown any care or understanding. They often try to interrogate you and suggest that by not actually committing suicide you are wasting time. This view is utterly inhumane and frankly sickening.

When you are desperate and vulnerable and you haven't got anyone you reach out to services to help, yet the staff show no understanding of this and continue to be passive aggressive and rude towards me.

I now regularly travel to another department which provides me with much better service, Darlington A&E could learn a lot from A&E at North Tees Hospital, Stockton on Tees.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent experience at Darlington Memorial Hospital and in particular the A&E service.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron.

I believe you have already contacted us via our email to make a formal complaint about your care but if this is not the case you can do this by sending an email to cdda-tr.patientexperiencecddft@nhs.net

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

  • {{helpful}} of {{total()}} people think this response is helpful