"My 9 month old son, Rufus, had ..."

About: Royal Alexandra Children's Hospital

(as the patient),

What I liked

My 9 month old son, Rufus, had a 2 night stay at the Hospital. Nurses were very friendly and helpful, very good bedside manner. In particular Julie. All took very good care of Rufus. Very pleasant doctors. Explained things well and answered all our questions.

What could be improved

Communication and time it took for us to be seen by registrar in the assessment area on level 6. Was nearly 5 hours before we knew Rufus had to stay in hospital.

Anything else?

The air conditioning unit in his room on level 9 was not good for him or his mum (who stayed with him overnight) Noisy and blowing directly onto them, uncomfortable .

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Responses

Response from Royal Alexandra Children's Hospital

Thank you for your feedback which will be passed on to relevant staff. The nurses and doctors who treated your son will undoubtedly appreciate your support. Sorry to hear about the problems you mentioned - if you would like to make a complaint you can contact the Complaints Department on 01273 696955 (ask for the Complaints department) or via email oncomplaints@bsuh.nhs.uk.

We hope Rufus is recovering well.

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