"Good and bad qualities"

I was an informal patient at the newberry centre for 3 months. overall most of the staff were fairley supportive but I feel like they became overly stressed if a patient was distressed and all of the staff would focus on that one patient and ignore others sometimes. when I was admitted, the building was new and the rooms were very nice and you were able to decorate it with your own things. there is a wall for pictures and drawings that I had done. some of the staff have preffered patients which I find is unfair. if a patient has self harmed and is scared of getting their bloods taken they may say things such as "so, you can self harm but youre scared of a tiny needle?" which I found inappropriate. I was there to get help and there were a few incidents in which I harmed myself and they threatened discharge without being bothered on why I was distressed. sometimes when staff are nice they might spent time with you while you are distressed and they will try to distract you which I found very helpful. when your risks are high, they will still force leave on you unless you don't have anywhere to go or are on a strict section, and due to this, I saw many people come back from leave in an ambulance or police van early and they would go on leave the next weekend. overall I do think that I learned many distractions at the newberry centre and I am at lower risk that I was at when I first got admitted.

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Responses

Response from West Lane Hospital

Thank you for taking the time to share your feedback and positive experiences. The team at the Newberry Centre and the trust are committed to providing high quality care. We are very pleased to hear that you are at lower risk and that you learnt some distractions and had a good experience overall, and that most staff were able to help you towards your recovery.

We apologise for you having times when you felt ignored when other patients were distressed and that you had a comment made to you that was not nice or appropriate. We will share this feedback with the staff on the unit and wish you every success in the future. If you would like to discuss this matter in further detail please contact Patient Experience Lead Nurse, Corinne.Aspel@nhs.net 0191 333 3566.

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