"Internal referral over looked now 15 weeks wait..."

About: Nottingham University Hospitals NHS Trust

Been attending this department most of my life excellent department.

Was seen by a pleasant consultant on Friday 26th February 2016 regarding another matter when I mentioned chronic ear ache.was advice significant caries in unerupted lower left third molar which is probably causing the symptoms.They were referring me to other colleagues waiting time 5 /6 weeks.

2nd March received a letter confirming.

Waited 5 weeks phoned to check appointment wasn't lost in post lovely person confirming referral send and advice me to contact the other department direct whichI I did to be told didnt receive referra i explain it was internal and could they check again and speak to Secretary who dealt with as

I was in pain. Received a call next day with a appointment on 9 June 2016 and was told didnt receive referral until 6 th April 2016 ( the day I query where my appointment was ) .

No fault of my own have to 15 weeks for treatment longer than its states on this website for referrals from your own gp

Very disappointed with appointment system

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Responses

Response from Nottingham University Hospitals NHS Trust

I’m so sorry to hear of the problems with your referral. I can look into this for you would like? Should you wish me to do so, you can contact me on keith.knox@nuh.nhs.uk or call 0115 9249924 ext. 64127.

Your kind words about our staff are greatly appreciated.

Best wishes,

Keith Knox.

Matron, Head and Neck.