"Off-putting reception"

Had to send a sample to the pathology lab at Kettering hospital.

So I went to the reception desk at Corby Diagnostic to ask where I could hand the sample in. After a while, a receptionist came.

Frosty in tone and curt in speech, they told me to join a queue (about a mile long) at the Pathology room to hand in my sample.

So I walked across the road to my doctor's surgery and the receptionist there took my sample (this receptionist was also well-mannered and courteous).