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First class care

Story from nhs.uk

"First class care"

About: Solihull Hospital

I went for a day procedure which required general anaesthetic. From the moment of my arrival to my departure i was treated in a very timely, considerate and repectful manner by each person involved in my care.

The entire team was well organised , efficient and courteous and i felt properly looked after. There is often so much negative feedback about patient care some of which i have experienced in other hospitals but solihull i cannot praise Solihull enough both for my recent care but also for the care they gave my father when he was admitted.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 7 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 28/04/2016 at 14:50
Published on Care Opinion at 16:30

Dear Anonymous

Thank you very much for your post about your recent experience at Solihull Hospital's Day Procedures Unit.

I am so pleased to read that you found all of the team to be well organised, efficient and courteous and that you felt well cared for and treated with respect and dignity throughout your time on the unit. I will be delighted to forward your feedback to the Day Procedures Unit Ward Manager, Rosemary Parker, and to the Matron, Debra Jones who will be thrilled to read your feedback and ensure that it is communicated to all of the Day Surgery Team.

I hope this is acceptable and I do hope that you are continuing to recover from your procedure.

Once again thank you very much for taking the time to provide your feedback regarding your own care, and your previous experience when your father was an inpatient, patient experience is extremely important to us.

with Kind regards

Marie Helebert

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