"APPALLING!!!!"

My adopted sister who has been through the worst life you could of imagine has been sent to the George bryan in tamworth.... now from this point I thought she would start to get better.... 1 month down the line she has not seen an appropriate doctor. Her Meds have not been changed and she's not getting any better. After her issues with men staff members are allowing other men to follow her. She hasnt eaten since being in there unless its something we bring in and staff members allow this too.. She has harmed herself more than 30 times since being there and she only went in with 3. I am disgusted and trying all my might to get her out of this horrible prison! She was better off at home in the first place! I am disgusted the way the patients are treated in this place! Something needs to be done! And I won't stop until late this is known! I just wish she had messaged me sooner... so I could of stopped her from hurting herself.

Story from NHS Choices

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Responses

Response from George Bryan Centre

I am sorry that we have not met your expectations regarding your adopted sister’s care at George Bryan Centre, West Wing and it is clear from your comments that you are understandably extremely concerned.

As a Trust we endeavour to provide high standards of individualised care and treatment and actively try and improve our service following complaints and concerns raised by relatives and carers.

I would like to encourage you to contact the Customer Services department on Freephone 0800 318850, in order for the Trust to fully look into your concerns and respond back to you.

We are a learning organisation and do value feedback and therefore look forward to receiving your call.

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