"Unnecessary anxiety whilst waiting for test..."

About: Sunderland Royal Hospital

I am not making a complaint about the Neurology department their staff were very pleasant and efficient. However

I am disappointed with the length of time and lack of urgency regarding advising of test results. Whilst I fully understand that there are enormous demands upon all the NHS departments I do not consider it to be good practice to promise a waiting period of 7- 10 days and then still be waiting for results 24 days later. Surely , it would be good practice to stick to the time period that is given? I can appreciate that circumstances may mean an additional two or three days not three times longer.

I want to know why, in a caring profession, no one seems to take into account the anxiety that these waiting periods can cause.

This is really not acceptable. I am understandably anxious to know that my results are clear. However, it would seem that the service is not able to look at the patient as a whole and my experience signifies a lack of care for the general wellbeing of patients, both physically and mentally!

I telephoned 4 days ago and was assured that the GP would receive test results within 2-3 days. I've spoken to the GP today and still nothing. E mails sent have not been acknowledged

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Responses

Response from Sunderland Royal Hospital

We are sorry to hear of the delay you have experienced and apologise for the distress caused.

In order that we can try and resolve this issue for you, could you please contact the Help and Advice Service using the contact details below.

A member of the team will then liaise with the Neurology Department on your behalf.

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

Opening times: Monday – Friday 8 am – 5pm

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