"111 service in norfolk"

Sadly my next door neighbour passed away very recently after a long illness. Her adult son was with her at home when she passed peacefully. Her son phoned the 111 service and explained the situation that his mother had died and to arrange for someone to come and complete the necessary paperwork. He waited until 2am in the morning for this to be completed. Although I understand that this happened on a weekend when services are stretched and that it was not a priority situation I feel that After going through the trauma of his Mum dying I find it unacceptable that he had to wait over 10 hours for someone to come to the house to complete the necessary paperwork to allow him to make arrangements for his mother's body.

I feel that this situation needs to be addressed by those who make decisions about how the 111 service is run and how we treat those caring for relatives who are in their last hours of life at home... There must be a better way than what my next door neighbours son experienced.