"Complaint response times and lack of services"

About: Lancashire Care NHS Foundation Trust

(as the patient),

I have taken the decision to formally complain about the lack of personality disorder services provided by Lancashire Care NHS Foundation Trust (particularly in the wake of the links psycho-educational group and the 2B project being axed) and one has to wonder exactly why it can take up to 25 working days for a straightforward response and - hopefully - a remedy for the problem. I'm not going to just go away, I think the trust needs to have a serious look at reintroducing a resource for people with this diagnosis or, in fact, it's not adequate to provide mental health care at all. It's like saying you'll only treat one type of diabetes or you're only prepared to treat certain cancers. I just don't think it's acceptable, book your ideas up!

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Responses

Response from Sarah Harrison, Head of Hearing Feedback, Lancashire Care NHS Foundation Trust

Thank you for taking the time to provide us with your feedback. I understand that your complaint has now been received by the Trust and a response is due to be with you shortly. I hope that this answers you concerns and provides you with some reassurance. Please do contact us with any further feedback you have on either 01772 695315 or customer.care@lancashirecare.nhs.uk.

Regards,

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Update posted by bornB (the patient)

Thanks Sarah, though I still haven't received a response about my grievances as of yet?

Response from Sarah Harrison, Head of Hearing Feedback, Lancashire Care NHS Foundation Trust

Thank you for your feedback. I can confirm that a letter was sent to you on the 11 May 2016. Please advise if you haven't received this and we will ensure a copy is sent straight away.

Regards

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Update posted by bornB (the patient)

Thank you, I have received the letter today and shall telephone tomorrow.