"diabetic care"

About: Crosshouse Hospital / General Medicine Crosshouse Hospital / Geriatric Assessment

(as the patient),

Got admitted into crosshouse with ketoacidosis. After which my blood sugars went the other way resulting in me hypoing. During which time my blood sugars sat at 1. 6 and under 2 in which time my blood sugars hadn't been tested at all during the night. I done it myself. If they knew how low my sugars were going or understood about the condition they should know to keep an eye on my sugars however this wasn't done. I felt they had barley any understanding of diabetes at all. After taking another hypo in the morning they test your blood sugars then leave you with very little Lucozade and don't come back to check on you especially with blood sugars as low as 2, I personally feel they have no understanding of diabetic care.

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Response from NHS Ayrshire and Arran

Dear shan95

Thank you sharing your recent experience and I’m sorry that on this occasion our standards of care did not meet with your expectations.

We would like to review this to establish what happened and where to learn from this. If you also you wish us to please contact our Eunice, our Patient Feedback Manger on 01563 826222 or email on eunice.goodwin@aapct.scot.nhs.uk

Thank you once again for taking the time to provide your comments. We appreciate patient feedback and this informs our practice towards any necessary improvements.

Kind regards,

Mary Harper

Clinical Nurse Manger

University Hospital Crosshouse

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Response from NHS Ayrshire and Arran

Dear Shan95,

Thank you again for taking the time to post your story, The clinical team is reviewing this incident as we speak.

Philip Hodkinson

Consultant Physician

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