"No one ever answers the phone"

Have been ringing the number, every day, multiple times a day, for weeks now and I have left messages and noone ever answers or calls back.

I don't understand how you are meant to get an appointment at this place.

Story from NHS Choices

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Responses

Response from The Podiatry Centre

Thank you for taking the time to share you feedback with us. We are sorry to hear that you have had problems reaching the clinic by telephone and getting a reply to the message you left. Other patients have highlighted similar experiences regarding getting through on the telephone and we are working to try and resolve these issues. If you would like to contact out PALS Team they can liaise with the department so that we can look into this further. Our PALS (patient advice and liaison service) team can be contacted by telephone 020 7188 8801 or email pals@gstt.nhs.uk

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