"Personal Hygiene for patients on Ward 58 E..."

About: Sunderland Royal Hospital

E Floor Ward 58 Stroke Unit

I was so upset to see my relatives hand smeared in faeces and putting his fingers in his mouth, the nurses said that they were not allowed to clean his hands but his relatives could .

of course we will but is that right if we are not there that no one will clean his hands

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Response from Sunderland Royal Hospital

We are extremely concerned to read your comments and would like to apologise for any distress caused.

Please be assured that this is not the standard of care we expect for our patients and we will be sharing your comments with the staff on the ward.

The Matron for the Stroke Unit would be willing to discuss this incident with you in more detail and if you would like to do this, could you please contact her via the Help and Advice Service using the details below:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

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