"General Critical Care"

About: University Hospital (Coventry)

Cannot thank the staff in critical care enough. My mum was a patient here for a long time at the end of last year, and honestly, without the miracle workers that work here she would not be alive today. Many times we were called in for them to tell us that she was too poorly, but the staff never gave up, and thankfully, mum is now back at home and doing well.

From the doctors, nurses, physics, dietitians, chaplains, receptionist and even the cleaner (who was a godsend), I would just like to say you are all miracle workers, and as a family, we could never find the words that even come close to how grateful we feel to you and how forever in your debt we will be for you saving our mums life. Thank you all from the bottom of our hearts.

Would also like today the follow up service is excellent and is really helping mum to understand and cope with what happened to her .

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Responses

Response from University Hospital (Coventry)

Thank you for providing feedback on your experience of General Critical Care at University Hospital in Coventry in December 2015.

It is really kind of you to take the time to leave feedback about your mum’s experience in our hospital. One of our Trust values is ‘Compassion’ so it is really reassuring to read how you describe your mum's care.

I have shared your comments with the Modern Matron and Group Manager so they can pass your thanks on to the team.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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