On visiting my daughter I have heard a patient request a coffee and towels to have a shower and was denied both of these requests from a member of staff who is on Coral ward. This I find totally unacceptable. A patient has a right to ask for these things.
Also you have no set protocols in place different staff members on different days set there on rules in place. Unacceptable. My partner who has visited on his own and with me was very rudely spoken to by another member of staff.
We both visit my daughter on a motorbike which the member of staff decided they would take his helmet from him since October we have never had this happen and he was also not allowed to sit in the quiet room with her even though my daughter regards him as her step dad . I asked the member of staff why they said "other members of staff don't know the rules " well that says it all
"visiting my daughter"
About: Langley Green Hospital Langley Green Hospital Crawley RH11 7SE
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