"3 Knee operations and back on the referral merry go round"

About: Woodend Hospital

(as the patient),

I have had had 3 Athriscopy surgeries on my knees and had been referred once again after many more months of waiting lists to Woodend Hospital orthopoedics since I joined the referral merry go round in 2011, as I did not want to endure any more surgeries I had asked what my options were and was told I could have injections to both knees to help, still waiting on any kind of feedback / information or contact since

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Responses

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Dear Patient

It sound like you have had a very difficult experience with your knee. Communication is often at the root of complaints about the NHS. Not knowing what will happen next is a discomforting feeling in any situation but especially where you health is concerned. I am very sorry that you have been left in this situation of not knowing.

If you would like to contact me directly I can make some enquiries on your behalf. I do, of course, understand if you do not wish to disclose your personal details.

Thank you for taking time to post your feedback and highlighting the impact that poor communication has on those receiving care. I hope that any NHS staff reading this will think about how they communicate the “what happens next” with their patients.

If you prefer not to get in touch directly, I hope your situation and your knee problem are resolved soon. If you do get in touch I will do what I can to help.

Kindest regards,

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Update posted by Alfiebhoy66 (the patient)

I would very much like for any help you can give me to get resolution.

Response from Linda Oldroyd, Nurse Consultant Patient Safety and Experience, NHS Grampian

Hello again!

Would you like to email me or call me? I can be contacted at loldroyd@nhs.net or by telephone on 01343 567900. Alternatively I have a direct number for the Service Manager who has indicated that she would be very happy to speak with you.

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