"Health Care Assistants REM Clinic"

About: Sunderland Royal Hospital

I attended the REM Clinic the Consultant was excellent and I couldn't be happier with the medical staff. On the other hand the Health Care Assistant was a dour, surly person who didn't explain anything they were doing or why, and barked orders at me eg lift up your top and keep it there, then proceeded to have a non work related conversation with another HCA while I sat in this humiliating position. This member of staff was unkind and unpleasant.

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave feedback and please accept our apologies that your experience was not as we would have expected.

It would be helpful if you could let us know the date and time of your appointment so we can speak to the staff members concerned so they can reflect on your feedback in order to improve the service they deliver in the future.

Could you please contact the Help and Advice Service who will liaise with the Outpatient Department Manager on your behalf.

The contact details are:

Email: Helpandadviceservice@chsft.nhs.uk

Telephone: 0191 569 9855 or freephone 08005876513

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